Legal

Refund Policy

How a subscription is cancelled, what can give rise to a refund, and how to submit a request.

Last Updated: August 13, 20265 sections

Digital Products and Services

Baobab AC provides digital services (API access and downloadable RedM resources). Due to the nature of digital goods and immediate access, all sales are considered final once the service is activated and the license key is generated.

Subscription Cancellations

You may cancel your monthly or yearly subscription at any time through the dashboard or by contacting our support team via Discord. Cancellation will prevent any future billing cycles. However, we do not offer prorated refunds for the remaining time in your current billing cycle. You will continue to have access to Baobab AC until the end of your paid period.

Exceptional Circumstances

We understand that exceptional circumstances can take place. We may, at our sole discretion, offer refunds in the following situations:

  • Major unforeseen technical issues originating from our service that completely prevent usage for an extended period.
  • Duplicate accidental billing.

Compatibility Issues

We highly recommend utilizing the free trial (7 days on Starter, 14 days on Pro) to ensure full compatibility with your specific RedM server architecture and installed resources. We do not issue refunds based solely on compatibility conflicts with third-party, custom, or heavily modified scripts discovered after a purchase is made. The anticheat is framework-agnostic; VORP Core is our reference framework, and our primary support targets it.

Reaching Out

If you believe you qualify for a refund under exceptional circumstances, please open a non-public ticket in our official Discord server within 7 days of the transaction. Outline your issue clearly, and our team will evaluate your request.

The other documents

These three documents are read together: each one covers a different part of the same subscription.

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