Help
Troubleshooting
Find your symptom below. Each entry pairs the most likely cause with the concrete fix. Still stuck after the relevant section? Jump to Contacting support.
Installation & startup
Symptom
The resource doesn't start / isn't found
Likely cause
A double-nested folder (
baobab/baobab) or a renamed folder means the server can’t find fxmanifest.lua.Fix
Make sure the path is
resources/[twiste]/baobab and that fxmanifest.lua sits directly inside baobab. The folder must be named exactly baobab.Symptom
Server boots, but baobab errors or loads in the wrong order
Likely cause
Load order - baobab started before
oxmysql and your framework core, or is loaded before them. Fix
Put the ensures in this order in
server.cfg:server.cfg
ensure oxmysql
ensure your_framework_core
ensure baobabServer not reporting
Symptom
Server shows offline in the panel / no data appears
Likely cause
Missing or wrong credential:
ac_api_key is wrong/empty. Also check the server was actually created on Servers.Fix
Confirm the server exists on Servers, then verify both convars match it exactly:If you ever rotated keys, the old key stops working - paste the new one and restart.
server.cfg
set ac_api_key "YOUR_API_KEY" # must equal the API Key shown in the panelSymptom
It was online, then went offline after a key rotation
Likely cause
Rotating keys invalidates the previous pair immediately.
Fix
Copy the freshly generated API Key into
ac_api_key and restart the server. The HMAC Secret is handled by the panel automatically.Detections & false positives
Symptom
Legitimate players (or staff) are being flagged
Likely cause
A threshold is too tight for your server’s style, or staff who fly/teleport for events aren’t exempt.
Fix
Exempt staff by adding them to
group.admin / group.moderator, or per-player by Steam hex from the panel. For genuine threshold noise, loosen that one module in Servers → Settings and observe for a session. See Configuration.Symptom
Detections appear but nobody is ever kicked/banned
Likely cause
You’re in
observe mode (log-only), or is off - both are normal during calibration.Fix
Once you trust the signal, enable enforcement:Restart, and confirm the relevant module's action is enabled in the panel.
Symptom
Too many alerts to keep up with
Likely cause
Either real abuse, or a single noisy module. Repeat detections of the same rule increment an occurrence count rather than creating new alerts.
Auto-update
Symptom
A new version was downloaded but isn't active yet
Likely cause
baobab stages updates to disk; it never restarts itself.
Fix
Restart the server (or run
ensure baobab) and the staged version applies. Nothing else to configure.No special permissions needed
Auto-update writes new files to disk and applies them on the next restart - it does not run a self-restart, so you don’t need any
add_ace lines for updates. To stage without auto-applying, set .Account & billing
Symptom
I paid but my license still shows inactive
Likely cause
Payment confirmation can take a moment to sync.
Fix
Wait a short interval and refresh Profile. If it’s still wrong, contact support with the payment timestamp and your account email.
Symptom
Dashboard pages look empty even with an active license
Likely cause
Full access requires both an active license and at least one configured server.
Fix
Create your server on Servers and set its keys in
server.cfg.Contacting support
If the relevant section above didn’t solve it, reach out - and bring this with you so we can help fast:
| Include | Why it helps |
|---|---|
| What failed + exact timestamp (with timezone) | Lets us line up your report with backend logs. |
| Your account email / Discord ID | Identifies your account and license. |
| Your Server ID | Scopes the issue to the right server. |
| What you did and what you expected | Separates a bug from a config gap. |
| A screenshot or console log of the error | Often pinpoints the cause immediately. |
Where to reach us
Join the Discord or use the contact page. For investigation help on a specific player, request an expert review from the case itself.
Still stuck?
If this page did not answer your question, ask on Discord or write to us. Both reach the people who build Baobab AC.
New to the product? Start with the overview: anticheat RedM, detections and panel on a single page.